We have some exciting news to share with you.

BBBs throughout North America are in the midst of launching updated versions of their BBB Reliability Reports™. In addition to a more visually appealing and user-friendly format, these reports will feature a revised ratings system.

Starting in November, BBB Serving Dayton/Miami Valley, will launch a version, which will replace the current scale of "satisfactory" and "unsatisfactory" with a more comprehensive letter grade scale (A+ through F).

Both BBB Accredited Businesses and non-accredited businesses in BBB's database will be assigned a letter grade based on a computer-generated formula that takes into account 16 different factors.

In most cases, complaint history will drive a business' letter-grade rating. Nearly 85 percent of the scoring will be determined by consumer-reported complaints that have been assessed by BBB with a focus on the number of complaints, the severity of complaints and how a business resolves complaints.

The letter-grade ratings system has been under development for more than a year and is designed to help consumers identify and compare businesses more easily and quickly. And, when it is launched, we believe it will rival the many consumer review sites with a BBB ratings system that is based on standards and developed using objective information and actual incidences of a business' behavior that are evaluated by BBB professionals.

For consumers, BBB Accreditation remains the most reliable way for them to identify trustworthy businesses. The combination of BBB Accreditation status and BBB Reliability Reports™ is a valuable resource consumers can start with when they are looking for trustworthy businesses such as yours.

Thanks again for your commitment to trust in the marketplace. If you have any questions, please feel free to contact us.

To see your report using the new Ratings model, please click here.